We accept VISA, Mastercard and PayPal.
It is not possible to modify or cancel your order once it has been placed as we have already begun processing and cannot stop your shoes from shipping out.
Please email firstname.lastname@example.org with your order number and a photo of the shoes you received so we can get the correct items to you!
Please email email@example.com with your order number and photos of the damaged product so we can help.
Your order number is 10 digits long and begins with CA. You can find it in your order confirmation email as well as your packing slip.
If your order is being returned to us, please let us know at firstname.lastname@example.org
Ensure that the billing information entered matches what your bank has on file. If your address is correct, your transaction may have been flagged as fraudulent. Because we use a Canadian payment processing company, your bank may see the “international” purchase as suspicious. Simply notify your financial institution before attempting another purchase.
At this time, Canada Post is still running, but please expect some shipping delays due to the ongoing circumstances around COVID-19. If you have further questions or require support checking out, please use our Contact Us page.
We are happy to offer you free ground shipping via Canada Post on all orders. Want it faster? Upgrade to Canada Post express for $25.
When shipping internationally, each country will have its own options & costs. Please change countries using the flag at the bottom of Nativeshoes.com and we will display shipping details in the checkout. For more about the program please visit the Help Center
Once an order is placed, it will be processed within 1-2 business days, and subsequently delivered within an additional 4-7 business days. We also offer Express Shipping for an additional cost of $25, which will take 2-3 business days to arrive after the stated processing time. If an order is placed on an evening, weekend, or holiday, it will begin processing on the following business day.
For orders within Canada, we ship with Canada Post.
Shortly after your order is shipped, you will receive an email with tracking information. You can also login to your account to track your order.
Yes. At the checkout stage, you have the option to enter a delivery address separate from the one attached to your billing.
Unfortunately not. Once shipped, your order will be delivered directly to the address originally provided.
Our packages do not require a signature. If you would like to request one, please email email@example.com prior to placing your order. This is often a good idea for high traffic areas or apartment buildings.
If your order is being returned to us, please let us know at firstname.lastname@example.org.
In partnership with Global-e, we are pleased to offer you the ability to shop in your local currency, pay with local payment options & shipping rates specific to your region. Please click on the flag at the bottom of the website to select the country you would like to ship to. For help with your international order, please visit the Global-e Help Center.
Additionally, we have a variety of local international partners ready to meet your needs. Please visit our Store Finder Page to find a store in your area.
NATIVE SHOES STORES
India, Philippines, and Taiwan
Please direct any wholesale requests to our sales team at email@example.com. Thanks for your interest in Native Shoes!
Your order will include a pre-paid Canada Post return label. If you are unhappy with your purchase, you have 30 days from when you received your shoes to return them. Simply affix the label to a new (or original) shipping bag, seal the bag containing the shoes (with the original box please) and drop it off at your nearest Canada Post office. All merchandise must be returned unworn and with original tags. We cannot accept shoes that have been worn outside, so please be sure to try them on inside before removing tags.
* "Last Chance" items are marked as "Final Sale" and are not eligible for returns.
** Offer is not applicable to International Shipping & Returns. International Returns are customer funded and must be submitted with our partner Global-e. Visit the International Returns Portal
We do not accept shoes purchased from our retail partner locations. You will need to return your shoes to that location, in line with their return policy.
We do not offer exchanges. Please follow our return process and then place a new order.
Your order should have included a pre-paid Canada Post return label. If the label has gone missing please contact firstname.lastname@example.org
We can only offer gift returns if the shoes were purchased from our online store. The shoes need to be refunded to the original method of payment, and then a new order can be placed. If the shoes were purchased from a retailer, they will need to be returned or exchanged directly at that location, in line with the store’s policy.
If your gift did not include a pre-paid Canada Post return label, please contact email@example.com.
Please allow up to 10 business days after your return order has been received by our warehouse for your refund to be processed. Allow 1-2 billing cycles for the credit to appear on your statement.
When you receive a new credit card, the bank links your account number to the new card. You will receive your credit refund as normal.
All sale items are final and cannot be returned.
Native Shoes is happy to extend a 6 month warranty against any manufacturer defect in materials or workmanship. Warranties can be submitted up to six months from the original date of purchase, with proof of purchase.
If you purchased shoes directly from our online store: Please email firstname.lastname@example.org with your order number, proof of purchase, and photos detailing your issue.
If you purchased shoes from one of our retail partners: Please return shoes directly to that location, where they will issue you a warranty exchange or refund.
Note that fit issues should be resolved before you remove tags or wear your shoes outside. If you are in doubt about the fit, we recommend wearing your new shoes indoors to be sure.
We restock our core colorways approximately twice per season. Many of our prints and colorways are seasonal releases and will not be carried over. If a specific product, colorway, or size is out of stock on our website, try checking with a local retailer.
Yes, we offer half sizes in select styles, but not all.
We only offer pairs for purchase, no single shoes.
We do not offer pre-orders or the option to reserve stock in advance.
We do not offer custom design orders.
We are working on this, but currently do not offer laces or insoles for individual purchase. Stay tuned!
Shoe width varies from style to style. Feel free to email email@example.com for recommendations on which styles are better suited to wider feet.
Our shoes are not certified non-slip. Please explore safely.
The technical name is ethylene-vinyl acetate. This material naturally molds to your feet, giving each step a cool and cushy feeling. Our EVA shoes are lightweight, shock absorbent, hand-washable, and odor-resistant.
Our shoes are REACH and CPSIA compliant, are BPA and phthalate free, and do not contain hazardous materials such as formaldehyde or formamide.
EVA shoes can be hand-washed using mild soap and baking soda. Wash with a cloth or soft brush and let dry in a cool shaded area. Never put your shoes in the washing machine, dryer, or dishwasher! EVA shoes are heat-formed, so they can be heat-deformed. We advise on our product tags to store shoes away from direct sun or heat, as they can warp due to the EVA composition. We also advise against leaving them in hot cars.
We recommend cleaning your soft-top shoes with the following method:
Native Shoes was named out of love for our community and the place we call home. We are not an indigenous-led company, and we acknowledge that the brand was founded and is currently headquartered on the unceded territory of the Musqueam, Squamish and Tsleil-Waututh First Nations. We are aware that the positive intent with which our brand was named over a decade ago may not always reflect the impact of our brand identity today. We are currently reflecting on who we are as a brand, and how our name and brand identity can support our purpose and mission.
We are currently working with factories in China and Vietnam to produce all of the shoes in our collection. We pride ourselves in our factory conditions and have stringent ethical practices in place; including the prohibition of forced labor, regulation of wages, and monitoring of working hours. We have great relationships with our teams on the ground, and make several trips a year to develop new products and ensure proper conditions are being maintained.
Beast Free has been an integral part of our DNA since day one. Not a single hair nor hide on any animal, anywhere, has been used in the creation of our product. We are proud of that, and have been awarded the PETA Approved Vegan certification. Beast Free means respecting our animal and human friends equally.
Yes! We are currently accepting worn out Native Shoes for recycling as part of The Remix Project at our store location in Vancouver.
“6W8″ means – Size 6 Men’s, Size 8 Women’s.
“C7″ means – Child Size 7.
“J1″ means – Junior Size 1, which equates to Adult Size 1 as well.
Most of our shoes are offered in unisex sizing unless otherwise stated. When converting to women’s sizes from men’s, go up 2 sizes. If you aren’t sure, please check out our sizing chart.