Shipping policy

WHAT SHIPPING OPTIONS DO YOU OFFER?

*We are happy to offer free standard shipping, on orders over $20, for our email subscribers.

Sign Up for Free Shipping over $20*

All orders within Canada are shipped from our warehouse in British Columbia. Orders are typically processed within 1–2 business days. Please note that orders placed after 12 PM PST, on weekends, or on holidays will begin processing the next business day.

At this time, we do not offer shipping to APO/FPO/DPO addresses. Orders shipped to PO Boxes will be sent via Canada Post Regular Delivery, which may experience delays due to ongoing rotating strikes.

WHEN CAN I EXPECT MY ORDER TO ARRIVE?

Once placed, orders will be processed within 1 – 2 business days and delivered within an additional 5 – 8 business days using our standard ground method! If an order is placed on an evening, weekend or holiday it will begin processing the next business day.

WHO WILL DELIVER MY ORDER?

Depending on the destination and shipping method selected, your order will ship with one of the following carriers: UPS, Purolator or Fedex. When your order ships, your track order link will point you to the carrier selected.

HOW CAN I TRACK MY ORDER?

Once your order has shipped you will receive an email with your tracking information! Your tracking information can also be found by logging into your Native Shoes account.

Can’t find this information? Give us a shout and we’ll take a look on our end.

CAN I SHIP TO AN ADDRESS DIFFERENT FROM MY BILLING ADDRESS?

Definitely! During checkout, you’ll be given the option to choose a delivery address separate from your billing address. Click that and you’ll be on your way! However, the country of the address you’re shipping to must match the website you are shopping on.

CAN MY ORDER BE RE-DIRECTED TO A DIFFERENT ADDRESS ONCE IT HAS SHIPPED?

Unfortunately, no! Once your order has shipped it will be delivered to the address originally provided.

WILL MY DELIVERY REQUIRE A SIGNATURE?

Our deliveries do not require a signature. However, for some high traffic areas or apartment buildings, we know this can be super helpful! If you would like to put in a request for signature required, please contact us as soon as you’ve placed your order over our live-chat or by phone at 1-855-712-9400. We’ll be happy to see if our warehouse can arrange it for you!